Refund policy

 

You have 14 days to return the package from the day you received it. In the event of an approved return, we will refund the full original amount, less return shipping.

For To return your items, please follow the instructions included with your shipment. Please note that the return process may vary depending on whether you are returning a package or a consignment note. Apply the included return address label to your return shipment and ensure that the goods are securely packed, preferably in the original packaging. Please write the reason for your return on the delivery note.

If you want to exchange an article, please put a new order on our website.

For a return to be approved and you to receive a refund , it is required that the goods have not been used and that they are complete with original price tags. The product must not have any defects such as traces of make-up, skin products, deodorant or other fragrances. The right of withdrawal does not apply if sealing or sealing has been broken. Please note that the customer is always responsible for return shipping, and this cost is not included in the refund.

Typically takes it 1-4 days for us to receive your returned item in our warehouse. After an approved return, the refund will be made within 14 days from when we received the return. Thank you for shopping at Damella.